In today’s competitive market, excellent customer service is crucial for small businesses. Having the right tools can significantly improve how you interact with your customers, making it easier to ...

A MAJOR supermarket has launched self-service returns kiosks in a first-of-its-kind trial. Asda has unveiled the stations at ...

Analysts say the companies offering returnless refunds do it somewhat sporadically, typically reserving the option for ...

An honest shopper received praise online after turning in money they found to the customer service desk of the s.

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

A charity worker who helps criminals tackle their addictions punched a man in the face after getting angry while queuing at ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

Positives of Trade Desk are revenue growth, profit margins, and partnerships with major brands, but beware of its high ...

A councillor is pushing for residents to get face to face appointments with the council as the closure of a public customer query desk “gives ...

A £275,000 investment from Finance Yorkshire’s growth fund is supporting the business to invest in its online platform and ...