Positives of Trade Desk are revenue growth, profit margins, and partnerships with major brands, but beware of its high ...

It’s one of the most under-publicized policies of some of the biggest U.S. retailers: sometimes they give customers full refunds and let them keep unwanted items too. Returnless refunds are a tool ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

We've compiled some common features and basics of top CRM software, along with expert tips to help you use your CRM to its fullest and amplify your customer interactions. One of the most crucial tools ...

In today’s competitive market, excellent customer service is crucial for small businesses. Having the right tools can significantly improve how you interact with your customers, making it easier to ...

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

As someone who has reported on the topic of ergonomic office supplies for over four years, here is my advice: Invest in your desk setup. “Sitting for prolonged periods of time in front of a ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

CISA has added three flaws to its 'Known Exploited Vulnerabilities' (KEV) catalog, among which is a critical hardcoded credentials flaw in SolarWinds Web Help Desk (WHD) that the vendor fixed in ...

CISA warns that a critical-severity hardcoded credentials vulnerability in SolarWinds Web Help Desk is exploited in attacks. The US cybersecurity agency CISA on Tuesday added a recent SolarWinds Web ...