Serco has gone live with a new mobile application aimed at securely connecting its dispersed contractor workforce across Australia. The outsourcing giant has implemented a front-end app, Serco Connect ...

Commonwealth Bank will keep 45 customer service roles it had earmarked for review after deploying an AI ‘voice bot’, following a three-week "review". The introduction of the bot, which is used to ...

Kaine was responding to an invitation from iTnews' sister publication, techpartner.news, to selected firms in its MSP Index ...

The privacy incidents were ultimately caused by inaccurate information being ported into the new billing system, ...

The Department of Finance is expecting to save $17 million over the next four years by cutting outsourced IT work. The ...

Brennan’s head of cybersecurity, Peter Soulsby, warned organisations against thinking they can outsource their risk. Q: Are ...

In retail, technology has never moved more quickly. But for many IT leaders, speed isn’t the problem - it’s direction. From ...

With AI use by organisations in Australia compounding privacy, legal and other risks, iTnews’ sister publication ...

Hundreds of roles are under threat at ANZ Banking Group as the company initiates a major restructure of its technology ...

The telco apologised “unreservedly” for the incident and said it would contact all iiNet customers, both those impacted as ...

Researchers from Northeastern University tested dozens of popular eSIM services and discovered that user traffic frequently ...

It doesn’t matter whether you're travelling through one of our our key corporate brands [like] FCM Travel in Tanzania; ...