Healthcare needs change. Shifting from a system focused solely on disease treatment to one that prioritizes the whole patient ...

TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced the launch of its ...

While AI improves efficiency, customers still value empathy, problem-solving and trust. These are qualities that only human ...

The combined solution Integrates EHR Compliant Patient Assist Technology with 8x8 Contact Center to Deliver Compliant and Personalized Patient Engagement CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc.

Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024 February 27, 2025 08:00 AM Eastern Standard Time ...

New solution combines intelligent content and real-time first-party customer data powering the future of marketing and digital experiences AUSTIN, TEXAS, Feb. 26, 2025 (GLOBE NEWSWIRE) -- Contentstack ...

With 300% YoY ARR growth, Regie.ai is launching RegieOne—an all-in-one AI platform that makes prospecting easier for reps, cuts costs for businesses and creates a better, more engaging experience for ...

Report shows that achieving mastery over data, leveraging AI, and structuring a global data office closes the gap between customer centricity and profitability SOUTHBOROUGH, Mass., Feb. 26, ...

Effective localization strategy. Localization is important to align your brand with cultural nuances and user-specific preferences to drive meaningful experiences. Balancing cost and quality.

No-Code AI Agents Provide Scalable, 24–7 Support Across Multiple Channels SAN FRANCISCO, Feb. 25, 2025 /PRNewswire/ -- Jotform, a leading online form builder and automation platform, is ...

New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations SAN JOSE, Calif., Feb. 25, 2025 /PRNewswire/ -- ...

AI is reshaping customer engagement by providing smarter support and personalized experiences across customer interactions.